The privacy of your information and that of others you provide on their behalf is of utmost importance to Tabi Health. We treat all Personal Data as confidential and are committed to adhering to relevant privacy regulations and consumer laws.
In certain circumstances, we may disclose information for health, safety, and security reasons, such as emergency situations where contacting healthcare professionals, social services, or emergency services is necessary, even if you’ve declined our offers to contact your GP.
This Privacy Policy outlines the information we gather, how we use it, and our efforts to maintain its security. It also clarifies your rights and ways to contact us. It’s important to note that while we are responsible for the privacy practices and security of our website, we recommend reviewing the privacy and security policies of any external websites linked on our platform.
By using our website, you agree to this Privacy Policy. We retain the right to modify this policy, with changes posted on this page. Continuing to use our website and services after such updates signifies your acceptance and agreement to the modified terms.
Ensuring Data Security
The security of personal information is a top priority for us. We employ various security technologies, including firewalls and Secure Socket Layers, to protect data. Rigorous procedures are in place to safeguard our paper and digital systems against unauthorized disclosure, use, loss, and damage.
Collection of Personal Data
To provide the services you require, we may gather and process information you provide, such as:
- Your name
- Gender
- Date of birth
- Billing and delivery address
- Orders and receipts
- Email address
- Telephone number
- Financial and billing details (including payment card information for transactions)
Information We Gather About You
If you interact with us through social media, we may collect your social media username to facilitate responses to your queries. Additionally, details of your interactions with us, whether over the phone, in-store, online, or through our mobile applications, might be collected.
All personal information, including data on abandoned carts and information about you or others you’ve provided details for, adheres to current data protection laws and this privacy policy.
To enhance your online experience, technical data about your device, internet connection, browser, location, IP address, viewed pages, clicked ads, search terms, and website usage are collected. This information might be combined with data you’ve provided.
We also maintain an encrypted record of your login password for security purposes.
Information We Receive from External Sources
We collaborate with third parties, including business partners, service providers, analytics, and advertising networks, from whom we might receive information about you, which could be combined with the data you provide to enhance your web experience.
Handling Information About Others
When supplying information about someone other than yourself, you confirm their awareness of how we may collect, use, and disclose their data, the reason for its provision, and their consent to such activities.
How We Utilize Your Data
We process your data for various purposes, including but not limited to:
- Account creation and maintenance
- Order processing
- Service enhancement through call monitoring
- Query resolution and complaint handling
- Marketing communications with your consent
- Interactive feature participation
- Dispute resolution
- Booking and appointment processing
- Communication in case of service unavailability or issues
- Product reviews and customer surveys
- Service change notifications
- Website security and legal compliance
For your security, we will also keep an encrypted record of your login password.
Legal Basis for Data Processing
Legal grounds for lawful data processing include consent, contractual necessity, legitimate business interests, and compliance with legal obligations. These detailed as follow:
- your consent to particular processing activities. For example, where you have consented to us using your information for marketing purposes;
- your request for content, products or services necessitating steps including processing of your personal data to be taken prior to entering into contract with you and any processing that is necessary for the performance of such contract;
- legitimate interests we pursue as a business, except where such interests are overridden by your interests and fundamental rights; and
- compliance with any legal obligation to which we are subject, for example, the processing for the purposes of complying with applicable law.
Sharing of Personal Data
We may disclose personal data under specific circumstances, ensuring legal compliance and protection. This includes sharing with:
- Manufacturers and service providers for product-related purposes
- Credit agencies for credit checks
- Buying groups for order communication
- Advertising partners for personalized ads
- Marketing partners with your consent
- Third-party service providers for security, continuity, and improvement
- Legal entities during events like mergers or sales
- Public authorities as required by law
- Any other third party where you have provided your consent.
Offers and Initiatives
We may contact you or individuals you provide information for, regarding offers, opportunities, and initiatives through various channels. Opt-in options and changes in preferences are available on relevant pages of our website.
Updating and Correcting Information
We encourage you to promptly update your data if it changes. For updates on others’ behalf, proof of authorization might be needed. You can make changes online or by contacting us in writing or by email.
Data Retention
Personal data retention follows regulations and lawful purposes. Anonymized data might be retained for statistical analysis without time limits, to the extent that we have a legitimate and lawful interest in doing so.
Your Rights
Data protection rights include right to access, rectification, erasure, restriction, data portability, and objection of your data. If you wish to exercise any of your rights concerning your personal data, you should contact Tabi Health Data Protection Officer at 126 Queen Street, Hitchin, SG4 9TH. If you are not happy with the response you receive, you can lodge complaints with the relevant data protection authority if you believe that your personal data is not being processed in accordance with applicable data protection law.
Changes to Laws and Policies
As privacy practices evolve, our policies and procedures are under constant review. Updates may occur, and we suggest periodic checks of this page for the latest policies.
Cookies
Consistent with many other website operators, we employ cookies to enhance your website experience based on your preferences. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive, and they are used to record how you navigate this website on each visit.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your experience.
IP Addresses
When you visit our website, we log your IP address (the unique address which identifies your computer on the internet). IP addresses are logged for broad geographic information and site optimization. IP addresses are not linked to personal identifiable data.
